Property management services

For condo communities that expect more from their managers

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OUR SERVICES

White-glove service. Peace of mind partnerships.

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Financial Management

  • Common expense fee collection

  • Comprehensive financial oversight, reporting, and records maintenance

  • Budget creation and management (operational and capital budgets, annually and long-term)

  • Reserve fund oversight and management

  • Risk management

  • Audit management and coordination

  • Tax preparation and coordination with the corporation’s auditor

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Property Management

  • 24/7 Emergency on-call response

  • Property repair and maintenance

  • Swift and professional response to owners and residents as questions and issues arise

  • Management of third-party vendors and professionals

  • Staff hiring, training, coaching, and management

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Operations Management

  • Corporation records maintenance

  • Corporation meeting management, reporting, and oversight

  • Preparing status certificates

  • Regular site inspection reports

  • Multi-year preventive maintenance plan

  • Regulatory compliance guidance and management

  • Emergency preparedness planning and response

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Customer Service

  • Personalized resident communication (newsletters, email updates, etc.)

  • Director training and board support

  • Welcome and orientation programs

  • Resident satisfaction surveys

  • Conflict resolution

  • Service requests

Request a proposal
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Every condo board is different.
So every partnership we build is different too. 

We’ll work with your Board of Directors to identify the best suite of solutions to meet your requirements, take the stress of day-to-day management off your plate, and increase property value and community engagement.

Our goal: to create better results by putting people first and working together towards a common goal and shared success.

Common questions (and straightforward answers)

  • We are proud to maintain one of the lowest manager-to-property ratios in Toronto. Minimizing the number of properties assigned to each manager lowers their burnout and boosts their job satisfaction. This in turn reduces turnover and frees them up to give your property the sustained focus and attention it deserves, including: 

    • Responding more quickly to issues and concerns

    • Proactively identifying and addressing potential problems before they escalate

    • Building strong and collaborative working relationships with board members and residents

  • Your size, location, demographics, and community goals all factor into your property’s unique needs. No two properties are the same — which is why we tailor our services to reflect those differences. 

    But personalized attention is about more than just customized management plans. We conduct regular property visits and inspections to get ahead of any issues and concerns that might arise. We also maintain open communication channels with board members and residents, offering frank guidance and assistance as needed. And your site manager is backed by a support team that knows your property, guaranteeing consistent service at all times.

  • Absolutely! Once we’ve identified the best manager for your property based on your needs and their expertise, we’ll set up an interview so you can meet them, ask questions, and ensure they’re a good fit for your community. This also allows the manager to gain initial insights into your property and its unique challenges. If for any reason you’re not satisfied, we’ll work with you to find an alternative that better meets your needs.

  • We’ve designed our process to be as smooth and stress-free as possible for your board of directors. This includes three main components:

    • Planning for transition: Securing financial details, governing documents, operational assets, and any other essential documentation related to the management of your community.

    • Transition: Reviewing financial and management documentation and any operational updates

    • Post-transition wrap-up: Ensuring continuity through financial wrap-up, securing historical records, and addressing any outstanding operational items.

    We’re happy to talk more about this process when you request a proposal.

  • This is about more than just a handover — it’s about taking the day-to-day stress of condominium management off your plate. Our priority is to make the transition as seamless as possible for your community with minimal disruption and excellent service. We’ll work with you to introduce ourselves and make our team available for any questions during the transition process. Once the transition is complete, we’ll engage with them directly to provide support and information as needed. This provides them with clear and transparent channels of support, while freeing your board to focus on the strategic work you were elected to do.

Have a question we haven’t answered here?

Reach out to us! We’d love to help.