Innovative, people-centred
Property management services in Toronto
For condo communities that expect more from their managers
Too many condominium boards are stuck micromanaging the day-to-day and putting out fires, instead of focusing on the big picture for their community.
And it’s not their fault.
Ontario has only 4,500 licensed condo managers to serve over 12,600 registered condo corporations and 987,000 units.*
Most large property management companies are stretched thin, with too few managers for too many properties.
The result is high burnout and rapid turnover in managers… leaving board directors to shoulder the burden for their communities.
* Source: Association of Condominium Managers of Ontario (ACMO), 2024
Stop reacting and seize control
With reliable service and expert guidance
For more than 20 years, our managers have supported clients with effective guidance, strategy and support. By asking honest and tough questions, we uncover indispensable answers to help condominiums understand the big picture.
Every condo board is different.
So every partnership we build is different too.
We’ll work with your Board of Directors to identify the best suite of solutions to meet your requirements, take the stress of day-to-day management off your plate, and increase property value and community engagement.
Our goal: to create better results by putting people first and working together towards a common goal and shared success.
OUR SERVICES
White-glove service. Peace of mind partnerships.
Financial Management
Common expense fee collection
Comprehensive financial oversight, reporting, and records maintenance
Budget creation and management (operational and capital budgets, annually and long-term)
Reserve fund oversight and management
Risk management
Audit management and coordination
Tax preparation and coordination with the corporation’s auditor
Property Management
24/7 Emergency on-call response
Property repair and maintenance
Swift and professional response to owners and residents as questions and issues arise
Management of third-party vendors and professionals
Staff hiring, training, coaching, and management
Operations Management
Corporation records maintenance
Corporation meeting management, reporting, and oversight
Preparing status certificates
Regular site inspection reports
Multi-year preventive maintenance plan
Regulatory compliance guidance and management
Emergency preparedness planning and response
Customer Service
Personalized resident communication (newsletters, email updates, etc.)
Director training and board support
Welcome and orientation programs
Resident satisfaction surveys
Conflict resolution
Service requests
Say goodbye to being treated like a number
Your community deserves exceptional support. We’ll deliver it.
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We purposefully limit our client portfolio so we can offer a more personal experience that is tailored to your needs. We see you as our partner, not our client. That means working together to build a strong relationship where your community doesn’t fall through the cracks.
Exclusive clientele: We carefully select each client to ensure the right fit and a productive partnership
Personalized attention: Low manager-to-property ratio means you’re never lost in the shuffle
White-glove service: Fast response times and proactive check-ins and updates
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We offer a comprehensive range of service options that are carefully customized to meet your specific requirements. We love the challenge of finding solutions that haven’t been considered before, especially when they save money or add value.
Tailored service plans: Everything you need (and nothing you don’t)
Clear and accessible processes: User-friendly processes and technologies for efficient management and communication
Creative problem-solving: Thoughtful approaches to unique property challenges
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We are led by seasoned professionals who bring multiple perspectives (board member, site manager, homeowner, real estate professional) to the table. We know where you’re coming from and we have the experience to address any issue that comes up. And our supportive team environment means satisfied employees, lower turnover rates, and a better experience for you.
Experienced Leadership: Wide industry experience across multiple roles
Employee Satisfaction: Low turnover and burnout rates creates high-quality service for the long term
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We address issues before they become problems. Our clear communication, forward-thinking processes, and careful attention to detail mean you get seamless property management that stays ahead of the curve. This frees you up to focus on your strategic goals without worrying about day-to-day operational challenges.
Preventative Maintenance: Regular inspections, maintenance, and reporting focused on preventing issues
Risk Management: Identifying & mitigating risks before they escalate
Strategic Planning: Helping you plan for future needs and challenges
HOW IT WORKS
Tailored process. Tailored solutions.
It’s important to us to set clear expectations and communication from the start of our partnership, so our proposal process is focused on frank discussions, careful planning, and solutions customized specifically to your needs. Here’s what you can expect when you reach out.
Contact
Click the button below to request a custom quote. We’ll be in touch within two business days to clarify any questions and schedule a call.
Meet
We’ll meet with your board of directors to get to know your corporation, understand your needs, and brainstorm some solutions to your most pressing concerns.
Proposal
We’ll develop a proposal for a customized approach to your corporation’s property management needs. Our focus will be on finding creative and efficient solutions to better serve your community.
Refine
We’ll continue to meet with your board and refine the proposal as needed to get it where it needs to be. If needed, you’ll also interview your site manager to ensure the right fit.
Transition
We’ll sign the agreements and prepare to start working together. The transition process usually takes about 60 days and we’ll be involved every step of the way to make sure everything happens smoothly and seamlessly.
Reach out today to request your custom proposal
And start the conversation about elevating your condominium’s property management experience
Hiring the right property manager is an investment in the future of your community.
Here’s how to know if Lighthouse is the partner for you.
We may be the right fit if...
You want more personalized attention, exclusive service, and a low manager-to-property ratio
You’re looking for specialists in condo property management who can give your board tailored advice and guidance
You want proactive planning, maintenance, and communication
You need creative solutions designed specifically for your community
You value long-term relationships and collaborative partnerships
We’re probably not the right fit if...
You're primarily focused on finding the lowest-cost property management option
You prefer a hands-off approach instead of a more collaborative relationship
Preventative maintenance or long-term strategic planning aren’t important — you would prefer to address issues as they arise
You're happy with your current management arrangement and aren't looking an improvement in customer service
You’re comfortable with frequent changes in your property management team
Common questions (and straightforward answers)
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We are proud to maintain one of the lowest manager-to-property ratios in Toronto. Minimizing the number of properties assigned to each manager lowers their burnout and boosts their job satisfaction. This in turn reduces turnover and frees them up to give your property the sustained focus and attention it deserves, including:
Responding more quickly to issues and concerns
Proactively identifying and addressing potential problems before they escalate
Building strong and collaborative working relationships with board members and residents
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Your size, location, demographics, and community goals all factor into your property’s unique needs. No two properties are the same — which is why we tailor our services to reflect those differences.
But personalized attention is about more than just customized management plans. We conduct regular property visits and inspections to get ahead of any issues and concerns that might arise. We also maintain open communication channels with board members and residents, offering frank guidance and assistance as needed. And your site manager is backed by a support team that knows your property, guaranteeing consistent service at all times.
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Absolutely! Once we’ve identified the best manager for your property based on your needs and their expertise, we’ll set up an interview so you can meet them, ask questions, and ensure they’re a good fit for your community. This also allows the manager to gain initial insights into your property and its unique challenges. If for any reason you’re not satisfied, we’ll work with you to find an alternative that better meets your needs.
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We’ve designed our process to be as smooth and stress-free as possible for your board of directors. This includes three main components:
Planning for transition: Securing financial details, governing documents, operational assets, and any other essential documentation related to the management of your community.
Transition: Reviewing financial and management documentation and any operational updates
Post-transition wrap-up: Ensuring continuity through financial wrap-up, securing historical records, and addressing any outstanding operational items.
We’re happy to talk more about this process when you request a proposal.
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This is about more than just a handover — it’s about taking the day-to-day stress of condominium management off your plate. Our priority is to make the transition as seamless as possible for your community with minimal disruption and excellent service. We’ll work with you to introduce ourselves and make our team available for any questions during the transition process. Once the transition is complete, we’ll engage with them directly to provide support and information as needed. This provides them with clear and transparent channels of support, while freeing your board to focus on the strategic work you were elected to do.
Have a question we haven’t answered here?
Reach out to us! We’d love to help.
THE LIGHTHOUSE GUARANTEE
Innovative thinking. Tangible savings.
There are always opportunities to find savings and add value when you solve problems creatively. If we can’t find a way to reduce your fees or improve your operational efficiencies within the first six months, we’ll refund your next month’s management fee.